A pre-order allows you to purchase an item before it is officially released or restocked. By placing a pre-order, you reserve a product in advance and ensure priority delivery once production is completed.

Full payment is required at the time of placing a pre-order. This helps us plan and produce your item efficiently. Payments are processed securely through our standard checkout system.

Each pre-order product listing will include an estimated delivery window (e.g., August 2025). Please note that delays may occur due to production timelines or supplier issues. We will inform you of any significant changes.

You may cancel your pre-order within 14 days of purchase for a full refund. After that period, cancellations are not guaranteed unless the estimated delivery time is exceeded by more than 30 days.

Once your pre-order item is ready, we will ship it to the address provided. Shipping times depend on your location and chosen delivery method. You will receive a tracking number once dispatched.

If you place an order that includes both in-stock and pre-order items, the entire order may be held until the pre-order is ready to ship. To receive in-stock items sooner, we recommend placing separate orders.

For any inquiries about your pre-order, please contact us at [email protected]. We’re happy to assist you.